Thank you for choosing zunigacloset.com. To ensure your shopping experience, please carefully read the following policy before applying for a return or refund.
I. Return Application Period
You may submit a return application to us within 30 days of receiving the goods, provided they meet the return conditions stipulated in this policy.
II. Returnable Goods
Goods that meet the following conditions are eligible for return:
The goods are in unused condition and do not affect resale;
The product packaging, accessories, labels, and gifts (if any) are complete;
The product is not damaged by human error or has quality problems caused by improper use;
The product meets the return requirements published on the website.
III. Situations Where Returns Are Not Supported
Returns or refunds are generally not supported in the following situations:
The return application period has expired;
The goods have been used, damaged, or affect resale;
The goods are damaged due to the consumer’s personal reasons;
The problems are caused by incorrect shipping information;
Goods that are not suitable for return according to laws and regulations.
IV. Return Application Process
To apply for a return, please contact our customer service and provide the following information:
Order number;
Recipient’s name;
Description of the problem;
Product photos (if involving quality issues).
After customer service approval, you will be provided with subsequent return instructions.
V. Return Shipping Costs
For returns due to product quality issues, wrong item shipped, or damage during transportation, we will bear the return shipping costs.
For returns due to personal reasons (such as dislike, wrong item purchased, incorrect size, etc.), the buyer will bear the return shipping costs.
VI. Refund Processing
After receiving and inspecting the returned goods, we will complete the refund review within 3-5 business days.
Once approved, the refund will be returned to your original payment method. The specific arrival time may vary depending on the processing speed of the bank or payment institution.
VII. Order Cancellation
If your order has not yet entered the processing or shipping stage, you can contact customer service to apply for order cancellation.
If your order has already entered the processing or shipping process, it may not be possible to cancel it. You can apply for a return if it meets the return policy requirements.
- Goods Inspection
Upon receiving the goods, please promptly inspect the packaging and the condition of the goods. If you find any damage during transportation, missing parts, or other abnormalities, please contact customer service as soon as possible and provide relevant photos so that we can assist you in handling the situation promptly.